Return & Refunds

At Calla Walks, we are committed to providing quality outdoor and travel products. If you are not fully satisfied with your purchase, please review our return and refund policy below:

1. Return Eligibility

• You may request a return within 7 days of receiving your order.

• Returns are only accepted for items that are damaged, defective, or incorrect.

• Returned items must be unused, in their original condition and packaging, with all tags and labels attached.

2. How to Initiate a Return
To initiate a return, please contact us at [email protected] within 7 days of delivery. Include the following details in your email:

• Full name

• Order number

• Reason for return

• Photos of the damaged or incorrect item (if applicable)

3. Return Approval and Pickup
Once your return request is reviewed and approved, we will schedule a pickup or provide further return instructions. Please ensure the product is securely packed.

4. Refund Process

• Refunds are issued only after the returned item is received and inspected.

• Approved refunds will be processed within 7–10 business days.

5. Non-Returnable Items

• Products returned after the 7-day window

• Items that are used, damaged due to misuse, or not in original packaging

• Custom or personalized items

6. Contact Information
If you have any questions about our Return and Refund Policy, please contact us at:
Email: [email protected]